Return and Refund Policy

Refund policy

Thank you for choosing Retina! We are committed to providing you with a satisfactory shopping experience. If you are not satisfied with the product you purchased, please refer to the following refund policy:

  1. Refund application period <br data-mce-fragment="1">If you are not satisfied with the product you purchased, please contact us within 30 days after receiving the product to apply for a refund.

  2. Product Condition <br data-mce-fragment="1">Products for refunds must be in unused condition and contain original packaging, labels, and all accessories. If the product has been used, no refunds will be given.

  3. Refund process

    • Contact our customer service team with your order number and reason for the refund.
    • Once we confirm your refund request, please send the product back to our designated address.
    • Once the returned product has been inspected, we will process the refund within 7-14 working days .

  4. Shipping costs <br data-mce-fragment="1">The shipping costs for returns are borne by the customer, unless the return is due to a product defect or incorrect shipment.

  5. Refund method <br data-mce-fragment="1">The refund will be returned to your original payment method. If you paid by credit card, the refund will be credited back to your credit card account and may take several business days to appear on your account.

  6. Special circumstances <br data-mce-fragment="1">If the product you receive is defective or wrong, please contact us immediately after receipt and we will provide free return and exchange service.

  7. Contact Information <br data-mce-fragment="1">If you have any questions about the refund policy or require further assistance, please feel free to contact our customer service team.

Thank you for your support and we look forward to providing you with the best product and service experience!